Privacy policy

Privacy Policy

At OKA, we are committed to protecting the privacy of our customers, users, and visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with applicable data protection laws.

1. Information We Collect

1.1 Information provided directly by the user:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

1.2 Information collected automatically:

  • IP address

  • Browser and device type

  • Browsing history on our website

1.3 Information from third parties:
We may receive information from business partners or service providers in connection with transactions carried out on our website.

2. Use of Information

We use the information we collect to:

  • Process orders and manage deliveries.

  • Provide customer support.

  • Send communications about products, promotions, and updates.

  • Improve the user experience on our website.

  • Comply with legal and regulatory obligations.

3. Disclosure of Information to Third Parties

We do not sell or share personal information with third parties, except in the following cases:

  • With service providers necessary to process orders and transactions (e.g., courier companies or payment gateways).

  • To comply with legal, regulatory, or judicial obligations.

  • In the event of a merger, acquisition, or sale of assets, in which case users will be notified of any transfer of personal information.

4. Data Protection

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, alteration, or disclosure.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

6. User Rights

Users have the right to:

  • Access, correct, or delete their personal information.

  • Restrict or object to the processing of their information.

  • Withdraw consent at any time, without affecting the legality of prior processing.

  • File a complaint with the relevant data protection authority.

To exercise these rights, please contact us at cristina@okamexico.com

 

7. Use of Cookies

We use cookies to enhance the user experience, analyze site traffic, and provide personalized content. You may manage your cookie settings through your browser.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated through a notice on our website.

9. Contact

If you have any questions or concerns about this Privacy Policy, you may contact us at:

  • Email: cristina@okamexico.com


     

  • Address: Av. Sonora 147, Apt. 203, Hipódromo, Cuauhtémoc, 06100, Mexico City, CDMX

Thank you for trusting OKA.